1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you contact us, fill out forms, or engage in trade inquiries:

• Contact Details: Name, email address, phone number, company name, job title
• Business Information: Company registration details, trade licenses, tax identification numbers
• Trade-Related Data: Product specifications, quantity requirements, destination ports, preferred Incoterms
• Financial Information: Bank details, payment method preferences (only when necessary for transaction execution)

1.2 Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on the website
• Referring website URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to inquiries, provide quotations, and facilitate trade transactions
• Communication: To send updates about products, services, and market conditions (with your consent)
• Compliance: To fulfill KYC (Know Your Customer), AML (Anti-Money Laundering), and sanctions screening obligations
• Improvement: To enhance our website's functionality and user experience
• Legal Obligations: To comply with applicable laws and regulations in Hong Kong and other jurisdictions
• Security: To protect against fraud, unauthorized access, and other security threats

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing necessary to perform a contract or take steps at your request before entering into a contract
• Legal Obligation: Processing necessary to comply with legal obligations (e.g., AML/KYC requirements)
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Consent: Processing based on your explicit consent (e.g., for marketing communications)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in website operation, logistics coordination, or payment processing (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)
• Protection of Rights: To protect the rights, property, or safety of Fuzanglong Limited, our clients, or others

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. We use:

• Necessary Cookies: Essential for website functionality (e.g., session management, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with the website
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookie preferences through your browser settings or our cookie consent banner. For more details, see our Cookie Policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Inquiry Data: Retained for up to 3 years from last contact
• Transaction Records: Retained for up to 7 years as required by Hong Kong tax and commercial laws
• Compliance Records: Retained for up to 5 years as required by AML/KYC regulations

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of data processing in certain circumstances
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (without affecting the lawfulness of prior processing)

To exercise any of these rights, please contact us at info@fuzanglongltd.com. We will respond within 30 days.

8. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, disclosure, alteration, or destruction, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection practices
• Secure data storage facilities

9. International Data Transfers

As a global trade facilitator, we may transfer personal information across borders to jurisdictions outside Hong Kong, including but not limited to China, the United States, the European Union, and other countries where our partners or clients are located.

We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Data Protection Contact: info@fuzanglongltd.com
• Address: UNIT 1603, 16TH FLOOR, THE L. PLAZA, 367 – 375 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG
• UK: +44 (20) 80400442
• USA: +1 (870) 4330130

If you are not satisfied with our response, you have the right to lodge a complaint with the Hong Kong Privacy Commissioner for Personal Data (PCPD) or your local data protection authority.